Q: When will my order ship?
A: We roast to order and ship Monday-Thursday. Orders are usually fulfilled the production day after they are placed (for example, orders placed on Monday will ship on Tuesday). Orders placed Thursday-Sunday will be fulfilled and shipped on Monday.
Q: When do subscriptions ship?
A: Subscriptions are roasted and shipped on Wednesdays, regardless of when the subscription was started. For example, if you place a subscription order on Thursday, it will be automatically added to our roasting schedule for the following Wednesday. From then on, your payment will be processed on Tuesday (this gives you and/or us time to make changes if needed) and your order will be roasted and shipped on Wednesday.
Q: How do I track my coffee?
A: Once your order has been shipped, you should receive a shipping confirmation email which will have a tracking number attached. You can click the link and it will take you to the tracking page.
Q: Who do you ship with?
A: We ship with both FedEx and USPS.
Q: What if my package is delayed?
A: Freshness is critical to fully enjoying coffee. We roast to order to ensure your coffee is at peak freshness when it arrives. Sometimes our shipping partners experience delays due to weather, heightened demand, technical issues, pandemics, or aliens. All of which is out of our hands, except the aliens, but that's not for here. If your package is delayed, let us know and we'll track it down and escalate its delivery. If it's delayed more than 2 weeks past the shipment date, and your order includes coffee, we'll either refund your money or ship you fresh coffee at no cost.
Q: My package didn’t arrive or arrived damaged, what do I do?
A: If your order arrives damaged or, worse, does not arrive at all, please reach out to us at firstname.lastname@example.org and we will look into what happened and make sure you receive your order, undamaged, as soon as possible.
Q: Can I return my order?
A: If you ordered merchandise or brew gear, you have 14 days to return it, unused, and receive a refund. Due to coffee being a perishable food, we cannot accept returns. However, if you are unhappy with the beans you have ordered, please reach out to us at email@example.com within 30 days of your order and we will figure out a solution for you.
Q: Do you ship internationally?
A: Currently, we only ship to Canada. We are looking into shipping internationally, but have not found a method that is not cost prohibitive at this time.