Q: When will my order ship?
A: We roast and ship Monday-Thursday. Orders are usually fulfilled the production day after they are placed, for example, orders placed on Monday will ship on Tuesday. Orders placed Thursday-Sunday will be fulfilled and shipped on Monday. If you have a subscription, you'll receive a notification prior to the order processing and shipping in case you need to skip or change your order.
Q: How do I track my coffee?
A: Once your order has been shipped, you will receive a shipping confirmation email which will have a tracking number attached. You can click the link and it will take you to the tracking page.
Q: Who do you ship with?
A: We ship with both FedEx and USPS.
Q: What if my package is delayed?
A: Freshness is critical to fully enjoying coffee. Sometimes our shipping partners experience delays due to weather, heightened demand, technical issues, pandemics, or aliens. All of which is out of our hands, except the aliens, but that's not for here.
If your package hasn't arrived and your tracking shows that it hasn't moved in 10 days, let us know and we'll replace your order at no cost.
Q: My package arrived damaged, what do I do?
A: If your order arrives damaged, reach out to us at email@example.com as soon as possible and we will look into what happened and make sure you receive your order, undamaged, as soon as possible. If it is damaged, we will request photos so we can file a claim with our delivery partner. We will not be able to replace damaged products after 10 days from delivery.
Q: Can I return my order?
A: If you ordered merchandise or brew gear, you have 30 days to return it, unused, and receive a refund. Due to coffee and tea being a perishable food, we cannot accept returns. However, if you are unhappy with the coffee or tea you ordered, please reach out to us at firstname.lastname@example.org and we will help troubleshoot and provide brew tips to make sure you're experiencing the best of your coffee or tea.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We are looking into shipping internationally, but have not found a method that is not cost prohibitive at this time.