Q: What days do you roast and ship coffee?
A: We roast to order and ship Monday-Thursday. Orders are usually roasted and shipped the day after they are placed (for example, an order placed on Monday will be roasted and shipped out on Tuesday). Orders placed Thursday-Sunday will be roasted and shipped out on Monday.
Q: What “roasts” are your coffees?
A: Technically, all of our coffees fall between a light and a medium roast.
Q: Can my coffee be ground?
A: So, you want to order some coffee, but you don’t have a grinder at home? No worries! We can grind that for you! When checking out, put your request for your coffee to be ground in the “Special Instructions” box. Please include what you would like your coffee ground for (i.e. pour over, drip, espresso, etc.).
Q: Do you offer local delivery?
A: Currently, we are not offering local delivery. We tried it out for a couple months and found it to be unsustainable for our team. If we are able to find a more sustainable way to do it in the future, we will gladly offer it again.
Q: Do you offer local pickup?
A: We do! When checking out, simply choose “Pick Up” in the delivery options and we will let you know as soon as it is ready to be picked up from our Commons location (147 Welborn St Greenville, SC).
Q: Do you ship internationally?
A: Currently, we only ship to Canada. We are looking into shipping internationally, but have not found a method that is not cost prohibitive at this time.
Q: How do I enroll in the Home Brewer’s League?
A: The Home Brewer’s League is our exclusive community for our superfans! We give members early access to and 20% off new coffee launches, exclusive content, first dibs on new offerings, and deals throughout the year! If you are interested in joining, it is easy to do – just make 5 or more orders through our website and you will be automatically enrolled. An easy way to do this is to sign up for one of our amazing subscriptions – you’ll get sent coffee on the regular, and, before you know it, will be receiving these amazing perks!
Q: Are you hiring?
A: So, you’re interested in working with us. That’s great! We love adding fun, coffee loving enthusiasts to our team! The best way to ensure your interest is seen is to visit our job opportunities page. You can apply for any jobs posted there, as well as upload your resume.
Q: Do you donate to good causes?
A: We love to give into our community. It is our community that makes us who we are. Due to current circumstances, we are only donating to 501c(3) non-profits at this time. Feel free to contact firstname.lastname@example.org. Include a little about your non-profit and your event and she will be able to let you know if we can help you out!
Q: Do you host and/or provide coffee for events?
A: Yes, we do! Whether you just need brewed coffee for your event or want espresso and baristas to staff your event or even need to rent a space for your event, we have got you covered! Just email email@example.com with the details of your event and what you are needing, and they will provide you with a breakdown of the costs.
Q: Do you sell gift cards?
A: We do! We sell two different types of gift cards depending on what you are wanting to give. Wanting someone to be able to order coffee off of our website? You can purchase an “Online only” gift card for them! Wanting to give someone the ability to come into a shop and enjoy a cup of coffee? You can purchase an “In-Store only” gift card! Both can be purchased through our website, and in-store gift cards can also be purchased at our shops.
Q: How do I track my coffee?
A: Once your order has been shipped, you should receive a shipping confirmation email which will have a tracking number attached. You can click the link and it will take you to the Fedex tracking page.
Q: My package didn’t arrive or arrived broken, what do I do?
A: If your order arrives damaged or, worse, does not arrive at all, please reach out to us at firstname.lastname@example.org and we will look into what happened and make sure you receive your order, undamaged, as soon as possible.
Q: Can I return my order?
A: If you ordered merchandise, you have 14 days to return it, unused, and receive a refund. We are unable to accept coffee returns. However, if you are unhappy with the beans you have ordered, please reach out to us at email@example.com and we will figure out a solution for you.
Q: How do I change, pause, or cancel my coffee subscription?
A: When you bought your subscription, you should have received an email confirmation. Within that email is a link to your subscription account. You can click on it and edit your subscription to your heart’s desire. If you are unable to find the link, or if you would rather have some help, you can reach out to us at firstname.lastname@example.org and we can help take care of whatever you are needing to do.